General terms and conditions

For reservations and payments – individual guests

Reservations are accepted by phone, e-mail, chat on social media, through the reservation module integrated into the hotel website, as well as on site at the hotel.

I. Reservations

  1. You may make a reservation 24/7 by phone, e-mail, chat on social media, through the reservation module integrated into the hotel website, as well as on site at the hotel.
  2. Upon confirmation of the reservation, a 50% prepayment is required in the following cases: weekend reservations, reservations during official public holidays, and other periods explicitly stated in the price lists.
  3. In all other cases, no prepayment is required.

II. Amendments and Cancellations of Prepaid Reservations

  1. Up to 3 days prior to the arrival date, you may make changes to the reservation – length of stay, number of guests and rooms, meal plan, additional services.
  2. Up to 3 days prior to the arrival date, you may cancel the reservation free of charge.
  3. In case of cancellations less than 72 hours before the arrival date or in case of no-show, a penalty equal to the paid deposit applies.
  4. After the expiry of the specified payment deadline and in case of non-payment, the reservation is automatically cancelled. In such cases, the hotel bears no moral, material, or other responsibility for the cancellation. The reservation is considered final and confirmed after the advance payment has been made and a confirmation of accommodation has been received by e-mail (subject to successful payment and correct contact details). It is the Guest’s responsibility to review the reservation and ensure that all details are correct.
  5. The hotel reserves the right to cancel a confirmed and paid reservation in the event of force majeure or other circumstances beyond the hotelier’s control. In such cases, the hotelier:
    • offers accommodation for another period under the same conditions and prices; or
    • refunds the amounts paid by the Guest within 30 days from the date of receipt of a written request, without any penalty.
  6. The remaining balance is payable on site upon check-in, unless otherwise agreed.

III. Payment Terms

  1. To confirm a reservation, a 50% prepayment is required within 24 hours after the payment information has been sent.
  2. For reservations made between 24 and 48 hours prior to arrival, a 50% prepayment is required within 12 hours after the payment information has been sent.
  3. Full payment on site before check-in – in cash or by debit/credit card (Visa, Mastercard).
  4. Option for prepayment via bank transfer.
  5. Option for prepayment via payment link (Pay By Link).
  6. In case of early departure, prepaid amounts are non-refundable.

IV. Payments via Bank Transfer

  1. Beneficiary: Bi-Company Ltd.
  2. Bank: ProCredit Bank
  3. Account currency: EUR
  4. IBAN: BG55PRCB92301050451301
  5. Payment reference: Reservation No. ………………

V. Payments via Virtual POS Terminal (V-POS)

  1. Payment by debit/credit card via a virtual POS terminal (V-POS).
  2. Accepted card types: debit, credit, and business cards – Visa, Mastercard, and bCard.
  3. Transactions are processed through the security programs Mastercard Identity Check and VISA Secure.
  4. We do not store any bank card data used for payments made through the website.
  5. If a refund of an amount paid by bank card is required, it will be made to the same card.

By making a reservation, guests agree to these General Terms and Conditions for Reservations and Payments published on the website www.hotelclubcentral.com.